This has been a highlight of this second day at LeWeb 2009.
Tony Hsieh, CEO, Zappos.com, blew away the crowd this morning at LeWeb with an inspiring speech about meaning/purpose and happiness. A long applause followed his presentation.
Sebastien compiled a write-up of Tony’s talk here, some tasty bits on the real success factors in business today.
Citing from him again, go to his post for a more elaborate list, highlighting by me:
- Hsieh says Zappos takes most of the money they would have invested in marketing and invests it in customer experience
- The corporate culture is the number one priority. Zappos hires for culture [...]
- They worry about customer happiness, employee happiness, vendor happiness
- What separates great from good companies? Culture: committable core values [...]
- Everyone should take a step back and ask what is your goal in life and the reasons why it’s your goal? and then you should ask why you answered that? and try it again.
- [...] Meaning / higher purpose is the most sustainable way to reach happiness
[...] Profits, passion, purpose – on Zappo’s Tony Hsieh’s talk (also check out Andrea’s video of the talk). I am saying that he’s been my highlight today, but I have to correct myself. Gary Vaynerchuk tops him right now. [...]