Is your culture made of gold or fool’s gold?
Can companies have both cultures at once, and be both entitlement-driven and mission-driven? Absolutely!
And a culture where people believe in what they do and enjoy safety, security, and quality of life is the best kind, right? Let me be controversial:
I don’t think that is true.
When it comes to creating high-performing organizations, I wonder whether entitlement cultures are fool’s gold—shiny on the outside, but less valuable than they seem at first glance. I also wonder whether organizations attempting to be both entitlement and mission-driven at the same time might be damaging their innovative potential more than they know.
It’s hard to be all kinds of things to all kind of people (moreover some organizational cultures attract and breed exactly the people they need … for most “being innovative” isn’t exactly a good thing).
